Control Tower Team
The alignment layer above zones. No CRM is solo-dependent. Every lead has exactly one owner. The 4-gate process is mandatory. Inventory focus, BBD lineup, chat-depth reviews, SLA timers, escalations, shift handover and full audit live here.
Shortcuts: 1–9/0 and Q W E R T switch tabs.
6/7 on-shift
Ownership: shadow-allowed
Inv active: 6
Total Leads — the CT team calls this out FIRST every day
on-track
If we don't know volume, no number after that makes sense. CT must raise the flag before operators do.ADMINTCM
42
Today (target 50)
287
Last 7 days
1108
Last 30 days
Today vs target84%
Per-Zone volume (last 7d)
south
96
central
58
east
71
north
40
west
22
Best-performing zone gets fewer NEW leads (only good ones left) — CT must interpret this before flagging under-performance.
Adjust today's counters
Wire to Cloud next turn. Local edit for now.