Zone Roles & Coverage
Six people per zone, each owning one primary function and cross-trained on one backup. If leads are slow, jump into the zone pool and close what's stuck.
Zone
South
Koramangala · HSR · BTM · JP Nagar
Active leads · SLA breaches
84 · 12
Across 7 people
Coverage today
6/7
1 absent
Backup matrix auto-applied
Backup routing active
- Vivek Rana(Control Tower Team) →covered by Kunal Kapoor (Zone Lead)
AM
Aditya Mehta
Lead Specialist
on-shift
New leads · unreads · qualification
Backs up: Follow-up & Re-initiation Specialist
Leads
9
SLA hit
1
Closed/wk
2
TI
Tarun Iyer
Follow-up & Re-initiation Specialist
on-shift
Stuck chats · old leads · re-initiation
Backs up: Zone Lead
Leads
14
SLA hit
2
Closed/wk
3
RK
Raghav Khanna
Visit Scheduler
on-shift
Schedule visits · reminders · virtual tours
Backs up: Lead Specialist
Leads
19
SLA hit
3
Closed/wk
4
AS
Aman Sharma
Field Visit Executive
on-shift
Property visits · walk-ins · inventory verification
Backs up: Booking & Closing Specialist
Leads
10
SLA hit
0
Closed/wk
5
TN
Tushar Nair
Booking & Closing Specialist
on-shift
Negotiation · bookings · token collection
Backs up: Zone Lead
Leads
15
SLA hit
1
Closed/wk
0
KK
Kunal Kapoor
Zone Lead
on-shift
Performance · WA allocation · escalations · reporting
Backs up: Booking & Closing Specialist
Leads
6
SLA hit
2
Closed/wk
1
VR
Vivek Rana
Control Tower Team
absent
Aligns everyone · watches inbound · works old leads (7d/30d) · guards the flawless process · single-owner enforcement
Backs up: Zone Lead
Leads
11
SLA hit
3
Closed/wk
2
If leads are slow — go find them
When your inbox is quiet, open the shared lead pool for your zone and close what's stuck. Every role here can also work the pool.